For those who have an issue with SPS, you are not by yourself

Within the 2020, the fresh new CFPB gotten 1054 complaints up against SPS. SPS rated Number thirty six one of all the monetary companies for issues.

Letter from SPS dated XX/XX/XXXX, states … My payment currently is 3 % <>. New payment is 4 % <>effective XX/XX/XXXX and scheduled to go up XX/XX/XXXX, and again to increased to 4.125 % and is effective again on XX/XX/XXXX and scheduled increase again XX/XX/XXXX to <>. I had applied for a loan mod back in XX/XX/XXXX, with no results. SPS wasn’t clear with their requests each time they asked for additional info and I was returning info on XXXX paperwork, but later several months, found they wanted the info on their paperwork, even though info almost same, just not on their paperwork, so in the end my paperwork was thrown out. I had to start all over and this took me about a month to mentally wrap my head around the chore I had to do AGAIN, but after calming down and receiving their forms. I reapplied in XX/XX/XXXX, a few questions about my paperwork again, they seem to question my paycheck status, they question why was I missing paychecks, I explained I only worked two days in first quarter of this year and I highlighted the info describing that, like year to date # ‘s. Then they said I wasn’t reporting workman ‘s comp checks. I explained, I am not reporting because I am not receiving, they found that odd for me not to be collecting. I explained I only work one day a week and I don’t qualify, I only work one day a week because I am a full time mother to my XXXX year old with XXXX, trying to transition him into adulthood since the school district did not. Another reason I need help with my loan mod, because he has cost me $ XXXX recently for XXXX assessment and <>for XXXX XXXX XXXX remapping to help him deal with real world. Finally it was in underwriting and they questioned that again. Finally, I find it is in its 30 day time frame starting XX/XX/XXXX, I received a resolution on XX/XX/XXXX explaining they were ount they showed as income was <>= https://paydayloancolorado.net/frisco/,000,000>, when in reality it is <>, because I am not working nor am I collecting unemployment, this is a discrepancy, I called XXXX and they suggested I reach out to you.

Problem Details:

Full Problem:The loan business refuses to mail myself my personal comments inside an effective punctual fashion. I did not receive my declaration up to five days in advance of my commission is born.

Complaint Details:

Full Complaint:From the first date, I have always included a partial pre-payment of my principle. When the COVID-19 Pandemic shut down XXXX Florida, I called Select Portfolio Servicing and asked them two questions ; 1 ) would they lower the variable interest rate, which they increased last year, 2 ) what options do I have if I have a problem making the payments Today, I received my statement. The pre-payment of <0.00>was unapplied, even though the mortgage coupon was clearly marked for partial pre-payment. Rather than following their customer ‘s wishes, they continue to charge interest charges for the <0.00>( and future ) pre-payments. At XXXX XXXX, I called, I was informed that I was enrolled in their ” forbearance ” program and they told me that I could not withdraw from it. This is Forced Compliance of a Condition that was never agreed to.

Issue Info:

Full Criticism:In my bankruptcy last year my financial obligation try never ever reaffirmed by my personal lender on my home loan from the my financial XXXX XXXX which upcoming directed which financing to help you SPS Servicing with this particular step nothing out of my percentage history is already been submitted to my family mortgage for the past seven decades extremely loan providers dont also know me as it doesnt reveal that I really has actually a property mortgage For this reason it has managed to get hopeless for me personally so you can refinance otherwise rating a different type of loan with a reduced interest price aside from the one that is getting available with my repair providers currently for this reason i am in the able to access my security this has been taking place for a long time

Team response:

We accessed it complaint about social archives of one’s Consumer Financial Protection Bureau (CFPB). You might file the criticism on CFPB here.